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You can report any issues that you experience using our online repair reporting system. This is available 24/7 and in 40 different languages. As well as the link above, this can be accessed via your LetTrak Login.

Frequently Asked Questions

An emergency repair would include issues that need to be fixed as soon as possible.  Examples include, burst pipe/flood, fire or vandalism, broken locks, blocked drains, blocked toilet and no water.   Anything that would be a danger to your health and safety or likely to cause damage to the property.  

If haart manage the property you are renting and you need to report a repair, please call us to avoid any delay in being able to assist.   If outside of Property Management hours, please contact a qualified local tradesman to prevent any danger to your health and safety and any damage to the property. 

For these visits please obtain a receipt for any emergency contractor and send to us as soon as possible so we can arrange reimbursement. 

Please note, if the issue was not deemed to be an emergency your landlord may not reimburse the full cost of the repair.  

You do not need to report issues that you can address yourself but for other issues you can use our online repair reporting system.  This is available 24/7 and in 40 different languages and can be accessed through your LetTrak login or using the link here.   

Some minor maintenance issues are the tenant’s responsibility to rectify.  You do not need to report these unless you are unable to address these yourself. 

Some examples of these include, light bulb changes, unblocking a sink using unblocking liquid, clearing gutters and maintaining the garden borders and hedges. 

Anything you cannot sort yourself can be reported via the online repair reporting system

Any damages or issues in need of repair must be reported to your landlord/agent immediately and any costs incurred due to delay in reporting will be your responsibility.  Emergency issues call us immediately to report or outside Property Management hours contact a qualified local tradesman. 

We will aim for a contractor to attend a property within the below timeframes to ensure you do not suffer any discomfort.  However it is important to note that we will not be able to instruct them to complete any works without authorisation from your landlord.

Emergency repairs – within 72 hours

Routine Repairs – within 15 days

Planned Repairs – within 30 days

Make sure you open all the doors and windows

Shut off the gas supply at the meter control valve

Call National Grid’s gas emergency freephone number: 0800 111 999

Call your property manager/landlord

Do not use any source of ignition

Do not attempt any repairs on electrical or gas appliances, report them immediately.

If you call out an emergency contractor ensure they are a registered gas/ gas safe engineer