Our customer focus


Our customers are at the heart of everything we do; we strive to exceed expectations and provide an industry-leading service.


Our customer commitments


• Treat every customer as an individual
 
Different homes, different locations, different reasons – we've experienced them all. That’s why with haart you’ll get an individual service from a bunch of people with real interest in you and your property.

• Act as an adviser, not just an agent
No two scenarios are ever the same. That’s why our people aren't just brilliant at the basics, they’ll give you help and advice that’s right for your home and your situation, making sure you get the best service and outcome possible.

• Always be responsive
We've spent more than 25 years refining the way we sell and let homes. Our systems, processes and services will make your move or investment more successful and less stressful.

Click here to read what some of our existing customers think of our services.

We pride ourselves on our quality of customer service. However, occasionally things do go wrong, and you may need to complain. If you have been unhappy with any aspect of our service, please see our complaints procedure.


Continuous improvement

We are passionate about providing an exceptional service and love to hear from our customers. We carry out customer surveys and use all of the feedback we gain to develop new ways of working, praise those that have provided an excellent service and continuously improve the services we provide.


We are regulated

We are associated with a variety of industry and regulatory bodies that enable professional agents to subscribe to their strict codes of practice; offering customers peace of mind that their best interests, both financial and social, are protected:

The Property Ombudsman 
Association of Residential Letting Agents (ARLA)
National Approved Letting Scheme (NALS)
Founding member of SAFEagent scheme


A range of services

We offer a variety of additional services, so our customers never have to look far for the advice or property-related assistance that they may need:

Associated services
Landlord Investor Centre
Advice Centre