"My experience with your organisation was nothing short of exceptional.
Ours was an arm’s length international transaction given that we reside in the United States permanently. Given this circumstance, my concern heading into this deal was the essential requirement for prompt and accurate communication on all aspects of our sale, along with our need for sound advice and realistic expectations as to pricing and transaction timing. My contact was Graeme Lawrence at your Tooting branch and Graeme proved to be the ultimate professional in all regards, (as were his supporting staff).
Graeme went way beyond the scope of his responsibilities in terms of advice and assistance. His prompt and articulate written communications every step of the way provided immense comfort and eliminated the anxiety derived from our distance. In particular, Graeme's advice on price point was spot on and his strategy with our buyer sold our home in a few days at the top end of our spread. I have had many dealings with Estate Agents and Real Estate agents here in the States and this most recent experience was the most professionally and flawlessly conducted transaction ever. Bravo to the staff at Tooting and in particular to Mr. Lawrence. Graeme is an invaluable asset and a great ambassador for your company and he should be recognised as such. We were able to meet Graeme in person the day before our closing which was very important to us, and so we were all able to put faces to names and humanise the event... very important in this impersonal electronic age! We are now back in the US, funds are transferred and all is well.
Thank you again. I would never fail to recommend you."
John E Carter, Vendor, Upper Tooting
"Dear Nikki, may we take this opportunity to express our appreciation of all the hard work you and Tracy have put in to enable the sale of our property.
Sally and I wanted to take the opportunity of writing to you to thank you for your kind assistance and professionalism throughout the sales process. As you will remember the house was our investment property and we were keen to sell it but not at any price. This became apparent when the first offer came in and you managed to reflect our views and the buyer increased their offer.
This demonstrated to us that it was not just about getting a sale at any price so well done. With the number of questions to be answered and some delays between those answers being provided by solicitors we were very concerned at the potential for the whole thing to fall apart. We have to say that the process was not without its challenges and delays but, with your expertise, friendly and goodhearted nature, you were able to hold the whole thing together and we finally achieved the sale. So in conclusion Nikki, we found interfacing with you a real pleasure.
The way you and Tracy became personally involved during the negotiations was brilliant and we would recommend you and haart to anybody looking for an excellent estate agent. We would also like to mention Julie, for the excellent way in which she produced the sales brochures and dealt with the initial paperwork and evaluation.
Thanks to everybody at haart."
John & Sally Simons, Vendor, Grantham
"I have a property in Maidenhead which is managed by the haart letting team, Jasmine and Melissa. This has been my first venture into the property market, other than my residential address. If I had any doubts they were soon extinguished by the team, who impressed me with their expertise in marketing the property and with her attention to every detail. The accounts team showed due diligence in managing the accountancy associated with the management of my portfolio rental, and keep me fully documented on a regular basis on all financial matters.Since the initial purchase, I am in the process of acquiring a further buy to let.
I have no hesitation in recommending the team as the best management and letting agency that I have had the pleasure of working with."
Rak Malhotra, Landlord, Maidenhead
"The excellent, professional, honest service, expertise and advice that we got from haart from start to finish has been a great experience for us.
We would have no hesitation in recommending them to family, friends and others.All the haart team from Steve, Dave, Jack, Warren and Lorna have all been so helpful, warm and friendly and nothing was too much in answering any extra information requested any time.Most importantly the honest and no pressure to buy approach for us was such a relief as this purchase of buy to let was out of our comfort living zone of London with very limited viewing time in Swindon.
We feel that the whole haart team put in their extra time, heart and soul and effort making this purchase possible and a big thank you to you all."
Kami & Satta Kooner, Buyer, Swindon
"This is our first move for almost 30 years and we didn’t quite know what to expect.
We couldn’t have been happier with the service provide by Suzanne and Robert at haart. They have both guided us through the whole process of selling our home and the purchase of our new property with friendly expertise and professionalism. Suzanne and Robert were always on hand to advise us and listen to any concerns we had. They worked tirelessly to market our property; the viewings came thick and fast, enabling us to sell within two weeks. They constantly kept us updated of any developments, helping us to feel fully informed as to the progress of the sale.
I would not hesitate to recommend haart Estate Agents to anyone wishing to sell their house."
Jane and Tony Maul, Vendor, West Bridgford