Reviews of haart Letting Agents in Sutton
- Reviews
- Testimonials
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Sophie, I just wanted to say thank you to haart for the really good service we got. We were recently looking for a rental property and registered with a number of agencies. Out of all the agencies, haart was the only agent who kept us fully updated with regular phone calls about properties and enquiring about our situation.Both Katie and Duquarne are an asset to your branch please say thank you to them both for us.I will make sure that when we are ready to buy a property we will be making haart the first on our list and will make sure that I recommend them to anyone who is looking to rent, sell or buy. Thanks again.
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Sophie, we will surely contact you when we decide to buy our own place and need your help to find the perfect home; as haart seem to have good quality properties and you're certainly someone who listens and pays attention to detail. We believe that you're a great asset of haart lettings. Your ability to accommodate, even when it wasn't easy or convenient, assures us of an enjoyable and successful relationship with you. Moreover, we were amazed by how you managed to show us so many apartments in such a short period of time. It was a real pleasure to have met you. Keep up the good work!
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Dear Sophie, my daughter and I would like to express our gratitude for your tireless support in securing our flat; which we absolutely adore because it is exactly what we were looking for. What I really appreciated about your service, was that you listened to what I wanted and when you came across the ideal flat you worked tirelessly to make sure I secured it even during the unforeseen complications that came with it.I thought you handled the situation extremely well and I could not falter your service in anyway, I felt fully supported during the good and not so good times.I will definitely be recommending my friends and family to come to you if they ever need support with renting a property in future, because I was so happy with your work ethics; you always put the customer first and you keep them informed at all stages.I wish you all the best in your career and, once again, thank you.
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We have just met our new tenant, who moved into our property yesterday, less than one week after we approached haart to market it. We are beyond impressed at the service provided by all the staff at haart in Sutton. We had previously had our flat marketed for 6 weeks by another agency in Sutton with no tenant being introduced. We rang haart and met Sophie at the property only a few hours after ringing for an appointment. She arrived on time, was very professional and charming and took details of the property and asked what our ideal tenant would be. After giving her our wish list, she left to market the property. The very next day, she phoned to tell us she had found a tenant who wanted to move in within a week, and he matched our requests precisely. There then followed an extremely efficient few days of constant contact from a team of knowledgeable staff who answered all our calls and emails immediately politely and in detail. We had a lot of input from Sophie and James, who were also efficient and attentive to us. All our paperwork was in place, contracts signed, inventory complete with amazing speed and accuracy and a final telephone call from haart to confirm everything was in place for the move, only 4 working days from our first telephone call. I would thoroughly recommend the service to others, and look forward to working with haart in the future.
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I would like to say thank you for great service. Sophie was very professional and had our needs at the top of her list regardless how difficult a customer I was. She happily continued with a smile on her face and is by far the best negotiator we dealt with during our house hunting expedition. Sadly and by no fault of her own or lack of trying we did not find a property through yourselves but rather a lucky break through a close friend. Great service with a smile is hard to come by these days and I would highly recommend your business as a direct result of Sophies outstanding attitude.Please extend my gratitude to her for all the hard work.
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Morning Katie, first off would just like to say thanks for all your help in finding a suitable property for us. We both thought that the service both yourself and haart provided was excellent. We found you very honest and helpful when we asked you questions with regard to areas to live and what you thought would be best to begin with.We also found you extremely welcoming and friendly and also your Colleague Sophie which again in turn reflects well on haart.After providing feedback to you on the first few properties we viewed, you took all our comments into consideration to show us other properties that were more suited to what we were after.You were always able to answer our questions and if you could not immediately there was a quick turnaround in finding the information and getting back in touch.We really cannot say there is anything that needs improving upon as the experience was very straight forward and we didnt have to do any chasing for viewings.
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Ever since my first letting at haart Sutton I have always had the pleasure of dealing with Debbie who has, whatever and whenever I had a query dealt with it quickly and efficiently and with an exceptional and happy attitude. Actually Debbie is probably one of the best administrators I have encountered either when working myself or when using the services of another companies for any reason. Debbie has that rare quality, that when you're dealing with her she gives the impression nothing is too much trouble and what a beneficial attitude that is to have in any employee. Overall, it's been an absolute pleasure Chris, you and the team have worked brilliantly for me over the years and managed to get me some fantastic tenants. As you know I have experienced some of the worst type of tenants from other letting agents. You and the team in Sutton obviously have the Midas touch.
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I had the privilege of working with Sophie as my realtor when looking to rent a home near London. Sophies knowledge about real estate is multi-faceted and she is most certainly able to do more than the average agent. I appreciated her ability to advise me post home inspection and, when a situation took place with different challenges for an ex pat like me; she was there first to help and support me in every possible way. I would not hesitate to recommend Sophie to anyone who is looking for real estate services, as well as seek her services in any of my future transactions.
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Given that it's been a very long time since I've had to give any thought to the logistics of moving in, you've been extremely helpful, informative and patient in guiding me through everything. Although the afternoon started with delays, I think that actually it ended up being beneficial, as I was able to get a better sense of the place and how the whole process works than I would have if it had been a straightforward viewing.The delays obviously had nothing to do with you, but nevertheless you were very apologetic and efficient in your attempts to hurry the guy along. Likewise, the subsequent meeting where you explained the paperwork and financial set-up was clear and concise. And then your swift and friendly responses to my barrage of emails and phone calls helped to alleviate any potential stress; well, for me anyway - it probably annoyed you!On the whole, the experience was a very positive one that turned something potentially very trying into something very straightforward and you get ten out of ten for being friendly and informative even in the unforeseen circumstances of sitting around waiting for someone to turn up with keys.
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Peter, we have had a very good service from our very first contact with haart and everyone has been really helpful, friendly and courteous, all in all our experience so far has been extremely positive.
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Emily and Billy, I just want to say a very big thank you for trying so hard to find another flat for me. I am sorry I have been such an awkward customer. Anyway I have decided to stay where I am because I am going to California and onwards after for several weeks. So I am postponing any immediate or otherwise moveIf at any-time in the future I change my mind, I would certainly come back to you as you have been amazingly understanding of my needs throughout.
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Zulekha, It was indeed a great pleasure to deal with the haart team particularlyyou and Billy. The services given by you all, was indeed out of this world. Everyone in the team made a special effort to help us find the property we were looking for. It would have been wonderful had wefinalised a deal through you, however, another agent had exactly what we were looking for, so unfortunately this did not happen.I would like to thank you all on behalf of my whole family for a brilliant service which we could not avail of; we will definitely pass your details onto our friends and acquaintances. We look forward to dealing with you all in the future.With best wishes to you all with continued business success
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Thank for all your help as up until now I have lived with my parents and was a bit nervous about renting.However there was nothing to be afraid of, thanks to your help. I sincerely appreciate your help and concern during last year. I was moved by your kind words in the mail you sent me last time and I would like to take the opportunity to wish you all the best for your job and the future - Many, many, many thanks
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Emily, your service has given me the best experience with estate agent that I have ever had. I've told friends and family about how quick you have been to get all the paper work sorted, often sending emails past office hours. Although initially the agency cost seemed high, I feel that the service you have provided and services provided by third parties has matched that. I Can't fault a thing and normally I do love to complain - All the very best
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It was the first time I was going house hunting and to be honest, I didn't know what to expect. Then when I met you at the property, your assurance made me feel very comfortable and I knew I had picked he right agents for renting. It was simple and easy for us to get everything done on time, you were friendly to approach and always checking and letting us know what needs to be done next. Thank you for all the help you have provided in the past 2 weeks. I will be collecting my keys to the property tomorrow morning. Thank you again you have just made my life much simpler.
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Nancy, Mark left your colleague with your colleague to thank you for your superb professionalism and your speedy response to all our requests. We would have really liked to have completed rental business with you, but unfortunately the flat we found last night just trumped Village Row.We both agreed that you have been the best rental agent we have encountered in our many years of renting and if anything does go wrong (touching wood, of course!) we will be on the phone to you immediately.We have been surprised that the industry is a much faster moving market than this time last year and it must make it very difficult for you guys to manage. One minute a property is available and the next, gone
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Letting my property through haartt was a dream. Firstly, Sarah a previous manager was great. I was also impressed at the speed in which viewings were booked, some on the first day of instruction.
Same evening Nancy called me to let me know that she had already received an offer and the let was agreed the following morning.
Nanacy was a delight to deal with and was 100% honest and the tenants have turned out to be a landlords dream and all this is credit to Nancy.
Everything was so easy and as an ex estate agent myself I got the service I was looking for on all levels.
Exceeded my expectations of the letting market -
An all round excellent service, we looked for a place for some time and were shown many properties by various agents. I found haart, and in particular Nancy Moye who was our lettings negotiator, to be very professional and friendly. Above all she knew exactly what we were looking for after our first meet and the second property
What Nancy showed us resulted in us letting the property. I found the process after we had our offer accepted to be easy and pain free, most of which was done without even having to come into the haart office. We are very happy in our new home!!! Overall a very satisfied customer and I will recommend haart to my family and friends. -
I just wanted to thank Nancy for all of her help regarding my property search and more importantly for being part of my successful journey of finding a place I can now call home. I will definitely recommend haart and particularly you Nancy to any friends and acquaintances in the future
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My feedback on the service provided is all positive. Nancy you were so responsive whenever I asked for an update on where we were and always smoothed out any issues. I could not of an area you could improve on
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You were all so helpful at haar that we will be recommending you to others. Superb customer service! We hope to be able to use your services again in the future
