“I wanted to let you know how impressed I was with haart of Torbay's service.
After dropping the keys off at the office late on a Friday night, I was impressed to find out on the Monday morning that Ben had already been to the property to do an initial inspection.
Following my discussion with Ben just after lunch on the Monday, I was so impressed that within approximately half an hour Ben had already arranged to email the Sales Agreement across to me so that it could be signed and emailed back so that the property could be placed on the market as quickly as possible.
I was thrilled that within a matter of days, before I had even had a chance to approve the draft particulars, Steph already had a prospective buyer interested in the property. Straight away she was totally on the ball, requesting all the relevant information the prospective buyer wanted prior to their viewing. Steph obviously has a knack of matching the right property with the right buyer.
Adam did the viewing on the property. He was extremely helpful and efficient and as soon as the prospective buyers made an offer (which was initially rejected by me) he was completely professional in going backwards and forwards between myself and the buyers so that a price was agreed that same day.
Once the price had been agreed and the sale was going through Steph was a complete star. I cannot emphasise how much she has helped throughout the whole transaction. When the price was being renegotiated she was always at the end of the phone or email and I never had any doubts that she would get back to me as quickly as she could. When I was getting stressed that things may not proceed she was always a calming influence, putting my mind at rest as much as she could.
I would like to say a huge thank you to the team at haart who were involved in the sale of my property and confirm that I would have no hesitation in recommending haart to anyone.”Angie Harrison-Branter Vendor04/10/2013
“We had dealt with your team at haart of Torquay and knew they were a good team, hence we thought we would ask you to try and sell our property.
From the outset we were impressed by the way you emailed confirmation and even rang prior to your visit to ensure it was still convenient to call.
Your appearance was very smart both in dress and attitude to all our requests, nothing was too much trouble and your positive approach was refreshing compared to other agents. All the milestones were completed on time, e.g. photographs, sales particulars and sale boards etc
As you are aware, with the help of Steph and the team, we had accepted the asking price within 24 hours - which was an astounding result.
We would be very happy to endorse your team to anyone wanting to put their house on the market, you guys put the others 'in the shade', keep up the good work, and many thanks.
”Michael and Janet Peacock Vendor23/06/2013
“I am very happy and pleased with haart and all the staff who were involved in getting our flat sold. It was a very easy and quick sale and went through nice and smoothly. The communication between haart was very good - they always kept me up to date with everything. I will highly recommend haart as an estate agent and will use you again in the future.”Helen Cutmore Vendor30/06/2013
“I would like to say thank you for the great service I have received from haart Torquay, regarding the sale of my property, especially from Jenny and Steph. I have had cause to come in for advice and assistance several times, this unfortunately has been down to a company I instructed as my conveyancers, and whom I felt I received a bad service from. Without your help I think I would have dropped out of the sale. I appreciate the extra time and effort you have both put in for me to ensure the sale of my property and I shall be recommending your services.
You have a friendly, professional and approachable team at Torquay that haart should be proud of. ”Louise Smith Vendor05/09/2013
“Thank you very much for the moving in card. We are very happy with our purchase and the sale of our old property.
It was sold very quickly. Throughout the whole process you gave us all the help we asked for. There was always one member of staff there to advise us and arrange surveys where necessary. ”Irene and Bernard Bean Vendor30/05/2013
“We would like to thank Jenny and all the staff for the wonderful service we have had over the period of time. It started with a lovely letter (not your usual leaflets) through the door, I had to ring because I was very impressed with the marketing strategy and was thinking of selling our house.
A gentleman called Ben popped round to see us, very charming and put you at ease right away. We then agreed for haart to sell our property. All of the staff have been wonderful especially Jamie and Stephanie who we have pestered on numerous occasions and have always been there to help us.
Thank you Jenny for being such a good listener to ranting customers and all the staff at haart who always met me with a smile when I walked into the office.
I will always recommend haart to people because they can be trusted to give you the right information and put you at ease at a very stressful time. ”Margaret Robinson Vendor05/09/2013
“Just a quick email to say thank you very much for all your help and professionalism throughout my first house buying experience. You and your team have been exceptional, from my first viewing to picking up the keys, I have felt well looked after from everyone at haart Torquay! ”Sarah Pitts Purchaser13/06/2013
“I just wanted to thank you so much for all your help. It was such a long journey we had started to doubt whether we would ever exchange. Your expertise in this area was invaluable. You always returned calls and emails promptly (very rare these days), you always seemed to say the right thing to keep me positive and your calm approach to both myself and the seller must not of been easy at times - yet you managed to be professional and thoughtful at the same time.
Estate agents often get a very bad press. My answer to these gripes next time I hear them will be YOU SHOULD HAVE GONE TO HAART!!!! ”Tracy Brown Purchaser13/06/2013
“We can't fault haart at all; you have responded swiftly to all of our queries, kept us up-to-date at every stage of the process, and been very helpful generally. Thank you so much for all your help. We are going to be very happy in our new house! ”Tamsin and Joel Davies Purchaser14/05/2013
“I would just like to thank you personally for all the support and help you gave me during my house purchase and my hunt for property previous to this purchase. You always kept me well informed of all going on's during the purchase period and was always available to answer my questions. I was always very comfortable with you on our search for property as I never felt anything was ever pushed on me and that everything was done at a pace that suited me,. This was my first purchase and after a smooth ride first time round I will be asking for your assistance in the future. ”George Holman Purchaser27/06/2013