“We have just completed on our house sale and I would just like to say that the team at haart estate agents in Thornton Heath were exceptional in the way that they have handled everything from the viewings (Sarah & Perry) right through to completion.
Even when there were unforeseen and unexpected problems to hold up the sale proceedings, Perry and Matthew pulled out all the stops to ensure that any problems were resolved and the sale was back on track.
The staff were always polite, courteous and above all professional in their approach to the client and the buyers and I would not hesitate to recommend haart Thornton Heath to any of my friends and family. ”Susan Davis Vendor27/08/2013
“?I experienced a professional, warm and friendly service. As a first time seller I was welcomed and fully informed with great detail of the processes of selling a property, but without the jargon. Matthew the manager was my first contact at haart, he was a lovely person that put me at ease straight away, he treated me like I was his only client. Julianna also was more like a friend than my estate agent. She kept me informed of everything that happened. Nothing was too much to ask to anyone at haart.I am disabled and at times this was catered for too. I found haart to be a large firm but with a smaller company mentality, meaning that they treat every client like a person and not a number. I would highly recommend haart as all of the staff at the Thornton Heath branch are a credit to the company. Thank you for a great experience.?”Angela HillVendor05/01/2015
“We were extremely happy with all Feroza's efforts and hard work during the recent sale of our home. Feroza managed to obtain an extra £25,000 when the market changed
”Mrs B. Walters-Ennis Vendor16/04/2014
“First of all, I chose your firm as Feroza had just joined and she sold the flat to me in 2010. At the time I was choosing between a few different estate agents and chose her as she seemed to have the best approach- professional, knowledgable, most of all ready to listen to exactly what I was looking for. She was able to advise me how to deal with the freehold acquisition at the time I bought the flat and that it would be a good way to add value. Turned out she was right. I was impressed with her marketing skills and credit also to Adina for her role in that.
Secondly, Juliana was brilliant at progressing the sale, especially when the buyers solicitor was not responding in a timely way at all, in what should have been a very straightforward sale (no chain, no financial negotiations between parties). The sale took nearly 5 months. Towards the end of the sale, Juliana challenged the solicitor on their stalling and they were clearly uncomfortable with this (Juliana was entirely professional and courteous in the circumstances) but I believe it enabled the sale to go through. She is very proactive and knows a great deal about conveyancing, more than a lot of solicitors in my opinion.
In all, I would have no hesitation in recommending your team to anyone and wish you continued success in Thornton Heath and elsewhere. I really enjoyed the challenge of refurbishing the flat in Melfort Road. I live in my husbands house now, we got married last year and live in South Norwood in Anthony Road off Woodside Green. Our next project is doing that up, and we have lots of plans for improving it. If we were ever to sell our house here I would definitely engage Feroza, Juliana and your team.
”Sinaed Smith Vendor14/03/2014
“haart of Thornton Heath were instrumental in the sale of our house. Specifically Nicola, in dealing with the tenants and arranging viewings of the property and encouraging our prospective buyers. They kept clear communication with us and informed us about changes promptly. My experience was very positive and I would definitely recommend haart of Thornton Heath in the future. ”Temi Taiwo Vendor02/07/2013
“Thanks for all your help in finding a buyer for our property and then liaising with all parties to ensure a smooth process to exchange of contracts.
I found haart, both the office and the team, a pleasure to deal with - communicative, responsive and reliable and I would not hesitate to recommend anyone selling their property use haart Thornton Heath.
I know that it can be a stressful process buying a property, but this sale has been pretty pain-free because I was always kept fully updated and was always confident of your dedication in completing the sale as swiftly as possible. ”Adam Keeble Vendor27/08/2013
“The purchase of my new property went as smoothly as it could have done. Adina was very accommodating taking me to visit a few properties and even returning with me on second viewings. Julianna was very helpful and pushed everything she could through
”Zena Lawrence Vendor07/05/2014
“Many thanks to Feroza and the Team at the Thornton Heath branch who provided an excellent, friendly and professional service. Not only did they ensure I got an excellent price for my house but managed to find another buyer in record time when my initial buyer pulled out on the proposed day of exchange of contracts. I was very grateful for the support at such a stressful time and would have no hesitation in recommending haart to friends and family”Mrs Welman Vendor27/06/2014
“A big thank you to everyone in Thornton Heath for all their efforts during my sale, I will definitely be using haart again. A really good service from Feroza and the team. Juliana was also great at keeping us informed throughout the entire sale
”James & Sian Eaton Vendor16/04/2014
“We have been very pleased with the level of service provided by haart in Thornton Heath.
We decided to sign up with haart after meeting Matthew, he came across as very genuine and professional and was very keen for us to meet the whole team. One of the things we were most impressed with was that Nicola and Sarah came to our house to find out the unique selling points of the property which the could show potential buyers to aide the sale - something other agents didn't bother doing!!
We were delighted when two days into our property being on the market Nicola managed to sell it. We believe this is down to her enthusiasm and charm and positivity.
As our property was in a chain the closer we got to exchanging contracts things did get stressful. Every time we spoke to Matthew or Nicola they were always understanding and accommodating and kept us calm. We believe that the Thornton Heath team did their utmost in managing our chain and made sure there were no major issues.
If there comes a time when we want to sell again we would use haart again in a heartbeat! ”Chetna Sonigra Vendor02/07/2013