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haart has opened the first of its next generation of High Street branches in Newport, South Wales.

The UK's largest independent estate agent has invested close to 200,000 creating a flagship store on Bridge Street in the city. The new branch is the first of a new type of High Street estate agent branch to be launched by haart across the country.

The 3,840 sq ft premises, which is based at 11 Bridge Street, forms a key part of a drive by haart to re-affirm its position as 'the estate agent of choice' for people looking to buy, sell, let or rent.

haart, which has over 120 branches nationwide, has totally transformed both the interior and exterior of the building. This has included creating new fascias, walls and flooring together with installing state-of-the-art computer and telephone systems. The branch comes with dedicated break out areas where customers can discuss their needs in a more relaxed, informal environment.

Heading up the branch is Sarah Lavery. Sarah, who has worked for haart's sister brand Darlows since 2005, mostly recently at Llanishen in Cardiff, heads up a five-strong sales team. She is joined by Sarah Jenkins, who will oversee the four-strong lettings team for haart in the Newport area. They are supported by a dedicated financial services consultant. Newport will eventually accommodate over a dozen people.

haart Newport

11 Bridge Street, Newport, Gwent, NP20 4AL

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T : 01633 222255 E :
Property to buy in  newportProperty to rent in  newport

John, just a note to you and Becci and any other staff who were involved in the sale of our house, many many thanks for all the work you did, this was the first time we have sold a house and you all made it so easy for us. John you were better than your word, so on behalf of myself and Sandra, we wish you all the best for the future. Thanks again for all you have done.

Graham & Sandra SullyVendor15/07/2015

haart succeeded in selling my property after several unsuccessful attempts with local agents and in doing so proved themselves to be highly organised and attuned to the state of the market and what would make my property sell. I was particularly impressed with Sarah and Becci from the Newport branch. They kept in contact, listened to what I wanted and gave me good advice that resulted in the house finally selling. This was in stark contrast to the approach of putting a photo in the window and hoping for the best adopted by other agents that I dealt with and eventually parted company with.

Mr R Peters Vendor12/12/2014

This is the first time we have moved so we wanted a company who could give us the personal service we desired. haart in Newport did just that. From Jonathan who provided us with the valuation through to Rebecca who listened to our moans when things were not moving as quickly as we wanted. Everyone was friendly and happy to help. Thank you for everything

Mrs H Smith Vendor15/09/2014

Just a quick thank you all at haart for the smooth sale of my house. You were all very friendly and helpful throughout the whole process, allowing it to be relatively stress free. A special thanks to Becci for her constant communication, even on her days off and for keeping me updated throughout the process. I will use haart if I am to buy or sell again in the future.

Geraint Rowland Vendor29/05/2015

The agent I dealt with most was Rebecca. I was extremely pleased with her efficiency and bubbly character throughout the whole process of selling my house. She always returned my calls, kept me up to date with the sale and followed up with the buyers and solicitors. I really felt like she was on my side and I really appreciated her help. Thanks again.

Elkie PhillipsVendor17/07/2015

We have just purchased our first home through haart of Newport, all of the staff were really helpful, particularly Levi who guided through the process. We also dealt with their mortgage advisor who was equally helpful. Any questions were quickly answered and anything that needed action was actioned that day - Great customer service

Jamie Shergold Vendor30/04/2014

I would like to let you know that I have been very impressed with your staff at haart. They have all been very courteous and polite, and have always provided excellent feedback. We're also happy that you found a buyer quite quickly, especially as the other agent has had the flat on their books for almost a year. We would certainly use you again.

Chris Grundy Vendor24/04/2013

I wanted to thank Becci for all of the help, advice and support she has given me during the recent sale of my mothers property. Throughout the entire transaction Becci was very professional, keeping me fully informed. Becci's assistance was invaluable and I would have no hesitation recommending haart to family and friends

Keith Morgan Vendor29/04/2014

Many thanks to the team at haart who secured a quick sale of an empty property I had after leaving it to get married. Special thanks to John and Sarah for the marketing effort and a massive special thank you to Rebecca who kept me informed every step of the process once the offer had been accepted.

Sharon Paginton Vendor12/02/2015

The staff at haart Newport were efficient and the communication was excellent. They kept us informed of any developments throughout the sales process which was a great help given our situation and we appreciated their help. Our home was regularly viewed and sold at a great price for us, and this was entirely down to haart's endeavour to get us a price that matched market value for us. We have, and will continue to recommend Levi and John as contacts for anyone I know who is interested in selling or buying a property in the area. Thank you to haart Newport for all the excellent work, you were a great help.

Alun and Patricia Taylor Vendor30/06/2013

haart in the Community

haart Newport is committed to supporting a wide range of activities in its area through its dedicated ' in the communuity' programme. If you have an upcoming event, be it a fete, carnival etc or if you're seeking sponsorship for your local team, just get in touch with the branch. We may just be able to help!

Latest branch news

haart is investing over 5m over the coming months enhancing its level of service.

The country's largest independent estate agent has embarked on a 'service revolution' within its 124-strong branch network as part of its drive to re-affirm its position as 'the estate agent of choice' for people looking to buy, sell, let or rent in the UK. This will be encapsulated in a new strapline - 'Always your best interests at haart'.

Every member of staff within haart's residential sales, residential lettings, financial and legal services divisions will take part in a radical brand training programme designed to transform haart from 'good to great'. This will include the creation of brand champions within each branch to act as a focal point for brand activity at a local level.

The move follows widespread consultation with customers about the type of estate agent they would like to see on the High Street in the future.

Paul Smith, Chief Executive Officer of haart, said: "We have been consulting widely with the public about the type of estate agent they would like to see, as well as the services they offer, not just now but also in the future. We have used this information to help shape the direction in which haart is moving as well as the look and feel of the brand as we seek to transform haart from 'good to great'."
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