“We would like to pass on our thanks for the hard work carried out by Colin McKenzie at haart Dereham.
This as not been by any means a simple sale. If anything it's been the exact opposite. Colin was not put in the picture by the buyers a few weeks into the sale but on being advised of a problem he quickly followed it up. He has been polite, tactful and thoughtful at all times, keeping us in the picture at each stage. Even to the extent of following up what the solicitors should have been doing. ”Ken and Gill Taylor Vendor02/05/2013
“We felt we wanted to write to let you know how pleased we are to have used your company to sell our property, what an exceptional team you have at Dereham.
Our property was previously on the market with another agent for 20 weeks without any results and then we joined haart Estate Agents and our property sold within an incredible 7 days. Why on earth didn't we come to haart in the first instance?!
The photographs Gordan took were excellent and together with the descriptions and comments, made our bungalow really attractive to prospective purchasers and as already stated, gave us a really quick sale.
We would like to take this opportunity to thank you all very much for everything you have done for us. ”Roy and Rosemary Williams Vendor31/10/2013
“We wanted to write and extend our warm and heartfelt thanks for the service that you have provided in our recent sale and especially for expediting our completion through constant interaction with all parties.
We cannot praise highly enough your attention and excellent customer service. We have felt fully supported throughout the entire process.
You have been immediately contactable whenever we have needed to talk and have dealt with issues raised within the chain with both speed and efficiency.
There are few agencies which could begin to match your expertise and we have found dealings with several over the years.
Thank you so much for all of your help and support. We will always recommend haart in the future.”Ann & Roger Martin Vendor14/04/2014
“I would definitely recommend haart Estate Agents. I found all of the staff to be very efficient, courteous and helpful. I was kept informed all the way through. I have used many different estate agents over the years and the team at haart were by far the best for service delivery”Miss LanghamVendor05/08/2014
“The sale of my mother's property has finally been completed. I wanted to take this opportunity to thank you and your colleagues for the professional and efficient help in concluding the transaction.
I believe you went 'beyond the call of duty' to ensure completion. It is a sad reflection of the legal industry (I don't think the word profession is appropriate anymore) that you had to spend so much time chasing them to undertake their responsibilities, which you did promptly and courteously. ”Richard Ware Vendor05/08/2013
“I recently downsized and sold my property through haart of Dereham. Throughout the process the service was very good, with regular contact from the branch staff. I never once had to ring them to find out what was going on, they kept me informed all the way. I had been with another agent who had only produced about half a dozen viewings in the whole nine months, but haart promised two a week and kept to their word. I can't fault haart and would recommend them to anyone. ”Janet Bazzoni Vendor06/06/2013
“?haart of Dereham were superb in dealing with all aspects of this sale and I am especially pleased with the high level of professionalism shown by all whom I had dealings with at your office
In particular, you will wish to be made aware of the outstanding conduct and professionalism of one of your staff, namely Colin Mckenzie. We had already dealt with a number of estate agents in Dereham before rejecting them in favour of haart. We immediately and instinctively knew that we wanted haart to sell our father?s property and dealt with Colin for the majority of the time. He both impressed us and settled us down with his blend of clarity, empathy, professionalism and pragmatism
Throughout all our dealings he has proved to be meticulous and focused on our needs and aspirations. He has gone out of his way to resolve all issues and he has proved to be a man of his word.?
”Peter Hicks Vendor05/03/2014
“I am writing to express my gratitude for the excellent service provided by haart in Dereham during the sale of my property. from recent experiences of other agents I can categorically state that haart of Dereham have been vastly superior in every way.
From the initial valuation I was consistently provided with accurate quality information which enabled me to make balanced decisions which subsequently proved to be successful ones.
We were kept up to date with the progress of viewings, offers and details of the purchase process. Moreover, the calm, measured, professional and reassuring manner in which all of this was conveyed engendered confidence.
Colin, I express further thanks for your part in this and also the work of your team in a successful, timely sales process.
I will unreservedly recommend haart of Dereham to anyone who listens - With grateful thanks”Robin Turner Vendor14/04/2014
“I have always been apprehensive about buying my first home because of the horror stories I so often hear. I'm glad to be able to say that me and my partner were very surprised (in a good way) with our experience thanks to haart.
You kept us informed on a regular basis, even if it was to say there was no new update, which really look a weight off of our shoulders knowing you were keeping an eye on things for us. You chased everyone up on our behalf to ensure deadlines were met and all in all ensured a relatively painless experience was had. Thank you for your help. ”Shaun Carter Customer08/08/2013
“We marketed our flat when the friend I own the flat with moved to Thailand with his work. haart were excellent and found us two tenants who moved in within a week of the flat becoming available. They handled rent collection for us as well as providing timely reminders for things such as the renewal of our Gas Safety Certificate, even arranging for this to be completed by a suitably qualified engineer.
Our flat has just been marketed for a second time and again, new tenants found quickly. Again there was no period where the flat was unoccupied. haart dealt with all of the viewings, references and tenancy agreements allowing for a pain free process despite me living 200 miles away in Liverpool.
Over the past 18 months, haart have provided an excellent service and I would be happy to recommend them. ”Neil Manchester Customer14/03/2013