“I feel that it is extremely important that I write to you regarding your Colchester branch of Spicer McColl. In September of last year we put our house on the market with you with a view to buying our friends house privately. I appreciate that buying off friends is doomed for failure and that nearly happened many times!
However thankfully after 9 months of drama?s we finally achieved our goal yesterday of exchanging contracts and completing next Wednesday. In terms of our experience with your company it had its ups and downs but I would like to make your aware of one of your staff?s individual efforts.
You got us a buyer in December 2013, however they decided after a month that they were too young to get a mortgage! We then managed to gain from our friends a month or two?s grace to get a new buyer. This was a fraught period but the viewers flowed and concluded in three different offers within a few days. As it turned out, typically it seems, we chose to run with the wrong offer.
We chose the new buyer from hell, who on her side had a difficult aloof mortgage advisor, numerous mortgage applications and she kept changing solicitors. On top of that I was stressed, my partner upset and our friendship with the people we were buying off at breaking point.
Whilst private sales I appreciate in your profession can be frowned upon if we hadn?t bought off our friends we would never have moved so everyone?s a winner really! Anyway round about March of this year Bradley Fisher took over as Office Manager and whilst the road from there to now was still full of highs and lows, quite simply without Bradley?s knowledge, skill, assertiveness and dedication we would have lost our dream home. ”Matthew Wicks & Lesley Fairweather Vendor16/05/2014
“Throughout the course of my sale I dealt with many members of the team who were all helpful, in particular Bradley and Jordan, both who were fantastic throughout. After the first sale fell through I was made to feel confident that we would find another buyer which we did. The support given by Bradley and Jordan throughout the process was brilliant. Always happy to talk about any concerns I had and keep me updated along the way. I have no problem recommending you in the future. Please pass on my gratitude to them both”Mr Jones Vendor14/08/2014
“I just wanted to say it was a very good, positive experience to secure a house with haart. The staff are highly professional, committed and dedicated to work from the heart. If you are one looking for a nice property and peace of mind then haart is the right choice for you.”Zia NaseemCustomer30/12/2014
“I have always been apprehensive about buying my first home because of the horror stories I so often hear. I'm glad to be able to say that me and my partner were very surprised (in a good way) with our experience thanks to haart.
You kept us informed on a regular basis, even if it was to say there was no new update, which really look a weight off of our shoulders knowing you were keeping an eye on things for us. You chased everyone up on our behalf to ensure deadlines were met and all in all ensured a relatively painless experience was had. Thank you for your help. ”Shaun Carter Customer08/08/2013
“I have nothing but praise for the haart team. Very polite and helpful at all times. Very professional, particular mention for Ben and Kate for their hard work and superb service. Well done!”Mr G ClampCustomer17/12/2014
“Faraz's level of service was exemplary. He was a great agent who ensured that we were kept up to date with everything we needed to know and, ensured that we were able to sign for the prosperity that we were after. As a group, we were all over Europe most of the time that Faraz was sorting out our rental agreement. It was only due to Faraz's patience and organisation that we managed to sign everything in time. I could not recommend him more highly. This was our first experience of renting a property in London and Faraz ensured a smooth and seamless process. Our experience with haart as a whole has been very, very good”Nyall Sharp Customer13/10/2014
“I would like to say how greatly I am impressed by the efficiency of Maria, she was on the ball for everything and always one step ahead of my solicitor too. She is a great asset to haart and nothing is too much trouble for her, with excellent customer service skills. Anthony who sold my home was also brilliant, I could tell he really wanted to sell my house and talked through different ways of how to market my property. Holly was also very helpful and friendly, she also helped me when Anthony wasn't available. Tom too was always very friendly and helpful. The guys at haart Hucknall really do make an amazing team and it was a pleasure to deal with such an efficient and enthusiastic team.”Britt Ackroyd Customer23/12/2014
“ Ryan, thank you very much for all of your help. You have made the whole process very pleasant and stress free as well as communicating very well with us throughout.”George Neighbour Customer30/09/2014
“The sale of this property is probably the quickest sale over market value we have achieved, all thanks to your efforts. The entire process from carrying out the valuation, to placing the property on the market and obtaining the sale was very efficient and your valuation of the property was spot on. I will definitely use your services again for any further properties we have in your area. ”Stewart Morgan Customer22/07/2013
“I have been working with haart for a few years now and find their approach highly professional. They are very knowledgeable on the subject of renting and making suggestions and recommendations. They always told me what and how to do things and the ladies in the office are approachable and very experienced. They are always ready to answer my questions.
They found me good tenants, who never miss their monthly rentals. This is because haart do their search properly and carry proper and appropriate checks about the credibility of the prospective tenants.
”Omer Kulle Customer22/10/2013