“I feel that it is extremely important that I write to you regarding your Colchester branch of Spicer McColl. In September of last year we put our house on the market with you with a view to buying our friends house privately. I appreciate that buying off friends is doomed for failure and that nearly happened many times!
However thankfully after 9 months of drama?s we finally achieved our goal yesterday of exchanging contracts and completing next Wednesday. In terms of our experience with your company it had its ups and downs but I would like to make your aware of one of your staff?s individual efforts.
You got us a buyer in December 2013, however they decided after a month that they were too young to get a mortgage! We then managed to gain from our friends a month or two?s grace to get a new buyer. This was a fraught period but the viewers flowed and concluded in three different offers within a few days. As it turned out, typically it seems, we chose to run with the wrong offer.
We chose the new buyer from hell, who on her side had a difficult aloof mortgage advisor, numerous mortgage applications and she kept changing solicitors. On top of that I was stressed, my partner upset and our friendship with the people we were buying off at breaking point.
Whilst private sales I appreciate in your profession can be frowned upon if we hadn?t bought off our friends we would never have moved so everyone?s a winner really! Anyway round about March of this year Bradley Fisher took over as Office Manager and whilst the road from there to now was still full of highs and lows, quite simply without Bradley?s knowledge, skill, assertiveness and dedication we would have lost our dream home. ”Matthew Wicks & Lesley Fairweather Vendor16/05/2014
“Throughout the course of my sale I dealt with many members of the team who were all helpful, in particular Bradley and Jordan, both who were fantastic throughout. After the first sale fell through I was made to feel confident that we would find another buyer which we did. The support given by Bradley and Jordan throughout the process was brilliant. Always happy to talk about any concerns I had and keep me updated along the way. I have no problem recommending you in the future. Please pass on my gratitude to them both”Mr Jones Vendor14/08/2014
“I just wanted to say it was a very good, positive experience to secure a house with haart. The staff are highly professional, committed and dedicated to work from the heart. If you are one looking for a nice property and peace of mind then haart is the right choice for you.”Zia Naseem Customer30/12/2014
“I have recently sold my house through haart estate agents and found all the staff to be helpful throughout the whole process. Thank you for all the time and effort put into the negotiations between myself and the purchaser. haart never failed to get back to me with important information and kept me up to date on any progress. I found haart to be pleasant and friendly who was very approachable and professional in their work. I wouldn't hesitate in recommending haart to family and friends.”Andrea Palmer Customer22/10/2013
“I would like to thank all the team at haart for their kind and professional help in selling my house. I would have no hesitation in recommending you to family and friends. Thank you all. ”Margaret Lane Customer11/09/2013
“The sale of this property is probably the quickest sale over market value we have achieved, all thanks to your efforts. The entire process from carrying out the valuation, to placing the property on the market and obtaining the sale was very efficient and your valuation of the property was spot on. I will definitely use your services again for any further properties we have in your area. ”Stewart Morgan Customer22/07/2013
“The first impression I got from the branch was that they were all friendly, warm and welcoming. It was the first time in 17 years that I had sold a property and I got great service. They always kept me informed and made me feel like a person, like my sale actually mattered to them. If they didn't know the answers they would find out and call me back, which I found really reassuring as my solicitors weren't great.
haart definitely helped push the sale through and made the sale a positive experience for me. I would recommend them to anyone buying or selling in the area. ”Sonia Jones Customer18/07/2013
“ Ryan, thank you very much for all of your help. You have made the whole process very pleasant and stress free as well as communicating very well with us throughout.”George Neighbour Customer30/09/2014
“I would like to say how greatly I am impressed by the efficiency of Maria, she was on the ball for everything and always one step ahead of my solicitor too. She is a great asset to haart and nothing is too much trouble for her, with excellent customer service skills. Anthony who sold my home was also brilliant, I could tell he really wanted to sell my house and talked through different ways of how to market my property. Holly was also very helpful and friendly, she also helped me when Anthony wasn't available. Tom too was always very friendly and helpful. The guys at haart Hucknall really do make an amazing team and it was a pleasure to deal with such an efficient and enthusiastic team.”Britt Ackroyd Customer23/12/2014
“Matthew, thanks for everything. We just wanted to note that we felt very good dealing with you as you were always ready to help us and meet our needs. You also made us feel at ease. We also wanted to thank you for your understanding and flexibility towards us which reassured us so much especially as we were coming from a foreign country. We will recommend you to all our friends and we will definitely want to use your services again in the future.”Lisa Pagani Customer28/11/2014