“I feel that it is extremely important that I write to you regarding your Colchester branch of Spicer McColl. In September of last year we put our house on the market with you with a view to buying our friends house privately. I appreciate that buying off friends is doomed for failure and that nearly happened many times!
However thankfully after 9 months of drama?s we finally achieved our goal yesterday of exchanging contracts and completing next Wednesday. In terms of our experience with your company it had its ups and downs but I would like to make your aware of one of your staff?s individual efforts.
You got us a buyer in December 2013, however they decided after a month that they were too young to get a mortgage! We then managed to gain from our friends a month or two?s grace to get a new buyer. This was a fraught period but the viewers flowed and concluded in three different offers within a few days. As it turned out, typically it seems, we chose to run with the wrong offer.
We chose the new buyer from hell, who on her side had a difficult aloof mortgage advisor, numerous mortgage applications and she kept changing solicitors. On top of that I was stressed, my partner upset and our friendship with the people we were buying off at breaking point.
Whilst private sales I appreciate in your profession can be frowned upon if we hadn?t bought off our friends we would never have moved so everyone?s a winner really! Anyway round about March of this year Bradley Fisher took over as Office Manager and whilst the road from there to now was still full of highs and lows, quite simply without Bradley?s knowledge, skill, assertiveness and dedication we would have lost our dream home. ”Matthew Wicks & Lesley Fairweather Vendor16/05/2014
“Throughout the course of my sale I dealt with many members of the team who were all helpful, in particular Bradley and Jordan, both who were fantastic throughout. After the first sale fell through I was made to feel confident that we would find another buyer which we did. The support given by Bradley and Jordan throughout the process was brilliant. Always happy to talk about any concerns I had and keep me updated along the way. I have no problem recommending you in the future. Please pass on my gratitude to them both”Mr JonesVendor14/08/2014
“I would like to thank all the team at haart for their kind and professional help in selling my house. I would have no hesitation in recommending you to family and friends. Thank you all. ”Margaret Lane Customer11/09/2013
“We marketed our flat when the friend I own the flat with moved to Thailand with his work. haart were excellent and found us two tenants who moved in within a week of the flat becoming available. They handled rent collection for us as well as providing timely reminders for things such as the renewal of our Gas Safety Certificate, even arranging for this to be completed by a suitably qualified engineer.
Our flat has just been marketed for a second time and again, new tenants found quickly. Again there was no period where the flat was unoccupied. haart dealt with all of the viewings, references and tenancy agreements allowing for a pain free process despite me living 200 miles away in Liverpool.
Over the past 18 months, haart have provided an excellent service and I would be happy to recommend them. ”Neil Manchester Customer14/03/2013
“I had been letting my property with haart and they were excellent, so were a natural choice of selling agent when we decided to sell. haart were professional and the service was excellent.
Our sales negotiator, was really good. She always let us know what was going on and sorting things out when needed.
”Bassey Etibnesi Customer31/08/2013
“I have recently sold my house through haart estate agents and found all the staff to be helpful throughout the whole process. Thank you for all the time and effort put into the negotiations between myself and the purchaser. haart never failed to get back to me with important information and kept me up to date on any progress. I found haart to be pleasant and friendly who was very approachable and professional in their work. I wouldn't hesitate in recommending haart to family and friends.”Andrea Palmer Customer22/10/2013
“The best service I have ever received. I will recommend haart to all my friends in the future. Thanks for your help haart, you relieved me of any stress. ”Naikmal Qasimkhan Customer18/06/2013
“Thanks for all your help making my house sale so smooth and stress free. I've been really impressed with haart, particularly the help and advice you have supplied on the numerous occasions I have phoned! I will definitely recommend you to family and friends.
”Joanne Penson Customer30/09/2013
“The first impression I got from the branch was that they were all friendly, warm and welcoming. It was the first time in 17 years that I had sold a property and I got great service. They always kept me informed and made me feel like a person, like my sale actually mattered to them. If they didn't know the answers they would find out and call me back, which I found really reassuring as my solicitors weren't great.
haart definitely helped push the sale through and made the sale a positive experience for me. I would recommend them to anyone buying or selling in the area. ”Sonia Jones Customer18/07/2013
“I have been working with haart for a few years now and find their approach highly professional. They are very knowledgeable on the subject of renting and making suggestions and recommendations. They always told me what and how to do things and the ladies in the office are approachable and very experienced. They are always ready to answer my questions.
They found me good tenants, who never miss their monthly rentals. This is because haart do their search properly and carry proper and appropriate checks about the credibility of the prospective tenants.
”Omer Kulle Customer22/10/2013