“I feel that it is extremely important that I write to you regarding your Colchester branch of Spicer McColl. In September of last year we put our house on the market with you with a view to buying our friends house privately. I appreciate that buying off friends is doomed for failure and that nearly happened many times!
However thankfully after 9 months of drama?s we finally achieved our goal yesterday of exchanging contracts and completing next Wednesday. In terms of our experience with your company it had its ups and downs but I would like to make your aware of one of your staff?s individual efforts.
You got us a buyer in December 2013, however they decided after a month that they were too young to get a mortgage! We then managed to gain from our friends a month or two?s grace to get a new buyer. This was a fraught period but the viewers flowed and concluded in three different offers within a few days. As it turned out, typically it seems, we chose to run with the wrong offer.
We chose the new buyer from hell, who on her side had a difficult aloof mortgage advisor, numerous mortgage applications and she kept changing solicitors. On top of that I was stressed, my partner upset and our friendship with the people we were buying off at breaking point.
Whilst private sales I appreciate in your profession can be frowned upon if we hadn?t bought off our friends we would never have moved so everyone?s a winner really! Anyway round about March of this year Bradley Fisher took over as Office Manager and whilst the road from there to now was still full of highs and lows, quite simply without Bradley?s knowledge, skill, assertiveness and dedication we would have lost our dream home. ”Matthew Wicks & Lesley Fairweather Vendor16/05/2014
“Throughout the course of my sale I dealt with many members of the team who were all helpful, in particular Bradley and Jordan, both who were fantastic throughout. After the first sale fell through I was made to feel confident that we would find another buyer which we did. The support given by Bradley and Jordan throughout the process was brilliant. Always happy to talk about any concerns I had and keep me updated along the way. I have no problem recommending you in the future. Please pass on my gratitude to them both”Mr Jones Vendor14/08/2014
“Thanks for all your help in finding a buyer for our property and then liaising with all parties to ensure a smooth process to exchange of contracts.
I found haart, both the office and the team, a pleasure to deal with - communicative, responsive and reliable and I would not hesitate to recommend anyone selling their property use haart.
I know that it can be a stressful process buying a property, but this sale has been pretty pain-free because I was always kept fully updated and was always confident of your dedication in completing the sale as swiftly as possible. ”Adam Keeble Customer12/01/2013
“Matthew, thanks for everything. We just wanted to note that we felt very good dealing with you as you were always ready to help us and meet our needs. You also made us feel at ease. We also wanted to thank you for your understanding and flexibility towards us which reassured us so much especially as we were coming from a foreign country. We will recommend you to all our friends and we will definitely want to use your services again in the future.”Lisa Pagani Customer28/11/2014
“I would like to thank all the team at haart for their kind and professional help in selling my house. I would have no hesitation in recommending you to family and friends. Thank you all. ”Margaret Lane Customer11/09/2013
“Hi Lara, just wanted to pass on my thanks to Charlotte for her help with my recent move to the above property - the whole process was all very stress free and it was reassuring to know that someone else was on the lookout for a suitable property for myself, one that I'm now able to be settled in ahead of Christmas.”Shaun Ballisat Customer14/12/2014
“Faraz's level of service was exemplary. He was a great agent who ensured that we were kept up to date with everything we needed to know and, ensured that we were able to sign for the prosperity that we were after. As a group, we were all over Europe most of the time that Faraz was sorting out our rental agreement. It was only due to Faraz's patience and organisation that we managed to sign everything in time. I could not recommend him more highly. This was our first experience of renting a property in London and Faraz ensured a smooth and seamless process. Our experience with haart as a whole has been very, very good”Nyall Sharp Customer13/10/2014
“I have been working with haart for a few years now and find their approach highly professional. They are very knowledgeable on the subject of renting and making suggestions and recommendations. They always told me what and how to do things and the ladies in the office are approachable and very experienced. They are always ready to answer my questions.
They found me good tenants, who never miss their monthly rentals. This is because haart do their search properly and carry proper and appropriate checks about the credibility of the prospective tenants.
”Omer Kulle Customer22/10/2013
“We marketed our flat when the friend I own the flat with moved to Thailand with his work. haart were excellent and found us two tenants who moved in within a week of the flat becoming available. They handled rent collection for us as well as providing timely reminders for things such as the renewal of our Gas Safety Certificate, even arranging for this to be completed by a suitably qualified engineer.
Our flat has just been marketed for a second time and again, new tenants found quickly. Again there was no period where the flat was unoccupied. haart dealt with all of the viewings, references and tenancy agreements allowing for a pain free process despite me living 200 miles away in Liverpool.
Over the past 18 months, haart have provided an excellent service and I would be happy to recommend them. ”Neil Manchester Customer14/03/2013
“Nicholas, I just wanted to write a couple of lines of feedback which you deserve. You made our move to London very easy and talked us through the full cost breakdown including council tax and agency fees so we were clear on everything. Nicholas even drove us to our flat on the day we arrived and was very personable, yet professional. Overall, we had a good experience with Nick and would recommend people seeking a house to avail of his services and knowledge of the local area. It was a pleasure dealing with you and I will recommend you to all - Thanks again”Stephen Dorrian Customer09/10/2014