“I feel that it is extremely important that I write to you regarding your Colchester branch of Spicer McColl. In September of last year we put our house on the market with you with a view to buying our friends house privately. I appreciate that buying off friends is doomed for failure and that nearly happened many times!
However thankfully after 9 months of drama?s we finally achieved our goal yesterday of exchanging contracts and completing next Wednesday. In terms of our experience with your company it had its ups and downs but I would like to make your aware of one of your staff?s individual efforts.
You got us a buyer in December 2013, however they decided after a month that they were too young to get a mortgage! We then managed to gain from our friends a month or two?s grace to get a new buyer. This was a fraught period but the viewers flowed and concluded in three different offers within a few days. As it turned out, typically it seems, we chose to run with the wrong offer.
We chose the new buyer from hell, who on her side had a difficult aloof mortgage advisor, numerous mortgage applications and she kept changing solicitors. On top of that I was stressed, my partner upset and our friendship with the people we were buying off at breaking point.
Whilst private sales I appreciate in your profession can be frowned upon if we hadn?t bought off our friends we would never have moved so everyone?s a winner really! Anyway round about March of this year Bradley Fisher took over as Office Manager and whilst the road from there to now was still full of highs and lows, quite simply without Bradley?s knowledge, skill, assertiveness and dedication we would have lost our dream home. ”Matthew Wicks & Lesley Fairweather Vendor16/05/2014
“Throughout the course of my sale I dealt with many members of the team who were all helpful, in particular Bradley and Jordan, both who were fantastic throughout. After the first sale fell through I was made to feel confident that we would find another buyer which we did. The support given by Bradley and Jordan throughout the process was brilliant. Always happy to talk about any concerns I had and keep me updated along the way. I have no problem recommending you in the future. Please pass on my gratitude to them both”Mr Jones Vendor14/08/2014
“The sale of this property is probably the quickest sale over market value we have achieved, all thanks to your efforts. The entire process from carrying out the valuation, to placing the property on the market and obtaining the sale was very efficient and your valuation of the property was spot on. I will definitely use your services again for any further properties we have in your area. ”Stewart Morgan Customer22/07/2013
“Matthew, thanks for everything. We just wanted to note that we felt very good dealing with you as you were always ready to help us and meet our needs. You also made us feel at ease. We also wanted to thank you for your understanding and flexibility towards us which reassured us so much especially as we were coming from a foreign country. We will recommend you to all our friends and we will definitely want to use your services again in the future.”Lisa PaganiCustomer28/11/2014
“Nicholas, I just wanted to write a couple of lines of feedback which you deserve. You made our move to London very easy and talked us through the full cost breakdown including council tax and agency fees so we were clear on everything. Nicholas even drove us to our flat on the day we arrived and was very personable, yet professional. Overall, we had a good experience with Nick and would recommend people seeking a house to avail of his services and knowledge of the local area. It was a pleasure dealing with you and I will recommend you to all - Thanks again”Stephen DorrianCustomer09/10/2014
“I have recently sold my house through haart estate agents and found all the staff to be helpful throughout the whole process. Thank you for all the time and effort put into the negotiations between myself and the purchaser. haart never failed to get back to me with important information and kept me up to date on any progress. I found haart to be pleasant and friendly who was very approachable and professional in their work. I wouldn't hesitate in recommending haart to family and friends.”Andrea Palmer Customer22/10/2013
“The best service I have ever received. I will recommend haart to all my friends in the future. Thanks for your help haart, you relieved me of any stress. ”Naikmal Qasimkhan Customer18/06/2013
“Hi Lara, just wanted to pass on my thanks to Charlotte for her help with my recent move to the above property - the whole process was all very stress free and it was reassuring to know that someone else was on the lookout for a suitable property for myself, one that I'm now able to be settled in ahead of Christmas.”Shaun BallisatCustomer14/12/2014
“The first impression I got from the branch was that they were all friendly, warm and welcoming. It was the first time in 17 years that I had sold a property and I got great service. They always kept me informed and made me feel like a person, like my sale actually mattered to them. If they didn't know the answers they would find out and call me back, which I found really reassuring as my solicitors weren't great.
haart definitely helped push the sale through and made the sale a positive experience for me. I would recommend them to anyone buying or selling in the area. ”Sonia Jones Customer18/07/2013
“ Ryan, thank you very much for all of your help. You have made the whole process very pleasant and stress free as well as communicating very well with us throughout.”George Neighbour Customer30/09/2014